Bio · Project Refuge

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Documentation - This article is part of a series.

Part 1: This Article

Professional background.

Hi my name is Ryan Fallon - I joined the GitHub Expert Services team over a year now as a Service Delivery Engineer. Prior to that I was a Customer Success Architect with HashiCorp and Cloud Infrastructure Architect at AWS.

Experience
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GitHub – Expert Services Delivery
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Service Delivery Engineer – Public Sector, January 2023 – Current

Modernize software delivery via GitHub Actions, Advanced Security, Admin, & Copilot adoption; lead complex VCS migrations

HashiCorp – Customer Success
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Senior Customer Success Architect – Globals Segment, August 2021 – September 2022 Own technical relationship for accounts totaling $6M ACV; define vision and strategy to improve application delivery, security and privilege automation, DC/Cloud provisioning, service discovery and connectivity, and application runtime automation.

Amazon Web Services – Professional Services
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Cloud Infrastructure Architect, December 2019 – August 2021

Silicon Valley Bank, worked with Terraform Landing Zone (TLZ) pilot customer to deploy their multi-account platform. HashiCorp/Internal, developed initial release of TLZ – a solution that helps customers more quickly set up a secure, multi-account AWS environment based on AWS best practices by automating the set-up of five core accounts and common baseline.

Lincoln Financial Group, ran requirements gathering workshop. Improved security, scalability, and operational efficiency with a custom AWS Landing Zone solution which decreased account vending times from 20 days to a few hours. Built independent CodePipeline in core network account that deploys AWS Transit Gateway with Palo Alto Firewalls managed by Panorama.

Associate Cloud Developer, January 2019 – December 2019

Optum, Architected and delivered near real-time central logging solution for hundreds of accounts using Kinesis and Lambda.

Amazon.com, refactored a monolithic IBM-based Windows app to RHEL running Docker containers. Developed custom cost dashboards across six centrally-managed accounts using Cost and Usage Reports, CloudFormation, Athena, and QuickSight.

Ernst & Young – Digital, Cloud Platforms
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Senior Advisor and Network SME, May 2017 – December 2018

Bank of New York Mellon, founded Release Management team. Worked with Director of Infrastructure and Applications teams to drive CI/CD initiative through use of automation tools including Ansible, Terraform, GitLab, Artifactory, and Jenkins.